Terms & Conditions

User Agreement

Access and use of this website is subject to our terms and conditions.  By using this site you accept that you have read and are in agreement with the terms and conditions as set out here. The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Whimsical Owls indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Whimsical Owls.

Whimsical Owls reserves the right to make changes to this site and these terms and conditions at any time. By ordering or registering on any of our sites you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at support@whimsicalowls.com and we will remove you from marketing communications.


All the information you provide to Whimsical Owls is strictly private and confidential. According to the data protection act we will treat all such information including, but not limited to, name, address and email in the strictest of confidence. Customer information will not be disclosed to or shared with any persons outside of Whimsicalowls.com.  

Changes to These Terms

We reserve the right to make changes to these terms at any time and without any given notice.

Please make sure you regularly check this page, and our dedicated Shipping and Returns pages for any amendments.


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Whimsical Owls reserves the right at any time after receipt of your order to accept or decline your order for any reason. Whimsical Owls reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Whimsical Owls is a reseller to end user customers and will not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Whimsical Owls unless written authority has been granted.

Color Variation

While every care is taken to ensure our product images are a true representation of the item for sale we cannot guarantee that the color will match perfectly.  This is due to unlimited variations in monitor set-ups.


Whimsical Owls is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.


The delivery times provided by Whimsical Owls are estimates only. Whimsical Owls will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.

Change of Address

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Whimsical Owls cannot accommodate all address change requests.

Whimsical Owls takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

International Customs Charges

Some orders may incur a customs or import duty charge. Whimsical Owls do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Whimsical Owls can never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Whimsical Owls will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees unless requested as a gift.
Warranties and Repairs

Most repairs are carried out by the manufacturer and not by Whimsical Owls. In some cases, faulty items cannot be repaired and a replacement or store credit will be offered. Whimsical Owls cannot control the availability of parts of replacement goods.
Whimsical Owls has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Whimsical Owls cannot be held accountable for repair periods or communication from the manufacturer. We do not refund postage, or cover the cost of return postage on warranty claims, as your warranty is a manufacturer warranty not a Whimsical Owls warranty. If the product is damaged or incorrect upon receiving your postage will be refunded.


Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in US Dollars. Non-US currency figures are all approximations based on an exchange rate. Prices quoted show the recommended retail price and OUR standard price.

If there is a promotion on a promotion price will also be quoted in addition to the RRP and Standard list price. Discount percentage shows discount off manufacture recommended retail price to current sale price.

Shipping Terms

When an order has been accepted Whimsical Owls agrees to dispatch the order as stated in our shipping terms.  We cannot be held liable for any delays in shipping due to postal delays or for events outside of human control.

For full shipping terms please go to our dedicated shipping page.

Refunds and Returns

Returns must be in as new condition with tags attached unless faulty.
Faulty goods will be dealt with as per the manufacturer's warranty and terms.
Special return offers apply to individuals only.
Due to health regulations, we are unable to exchange or refund intimate or sanitary goods, hazardous materials, or flammable liquids or gases unless faulty within the manufacturer's warranty period.
We recommend sending returns via registered post or courier as we do not accept responsibility for lost items.
We will happily exchange or refund your item provided the item and its packaging are in the original condition with the original tags attached and within the returns policy time frame.
Return shipping costs are the customer's responsibility. Return shipping costs will be refunded only if the return is a result of our error.
Gift cards, promo codes and promo prices cannot be applied to exchanges or refunds.
Returns must be made within the timeframe listed on the returns page unless faulty.

Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Whimsical Owls will not pay to return these items to you.

For our full returns policy please go to our dedicated returns page.


Products that are specially ordered non-stocked items, custom made, bulk quantity, or corporate special orders cannot be exchanged/refunded. 

Order Cancellations

If notified before goods have been dispatched, Whimsical Owls can accommodate order cancellations. If items have been shipped, Whimsical Owls reserves the right to refuse order cancellation and charge a cancellation fee should we not be able to request the return of the package from our delivery service.
Copyright and Trademark Notice

This site is owned and operated by Whimsical Owls. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Whimsical Owls. 
All software used on the site is the sole property of Whimsical Owls or those supplying the software. 
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. 
No materials or images from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Whimsical Owls prior written permission. 
All rights not expressly granted herein are reserved.

Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Whimsical Owls shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. 
Whimsical Owls shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. 
If your credit card has already been charged for the purchase and your order is cancelled, Whimsical Owls shall immediately issue a credit to your credit card account in the amount of the charge.

This site may contain links to other sites on the Internet that are owned and operated by third parties. 
You acknowledge that Whimsical Owls is not responsible for the operation of or content located on or through any such site.
Credit Card Payments & Security

Our website is hosted on a fully secure, PCI compliant server.  All payments are handled securely through PayPal and Whimsical Owls does not have access to your card details.  The total order cost must be paid in full before dispatch.  

All orders are subject to pre-authorizations checks to ensure sufficient funds are available and to confirm the validity/security of the payment method.

We have the right to cancel any orders which we believe to be fraudulent or that do not pass the required security checks.

All credit card payments are subject to fraud checks and are assigned a fraud score. Whimsical Owls reserves the right to decline or refund an order we suspect to be unauthorized or from an untrusted source.

Product Availability

We will aim to ensure that our website is always available and that the stock levels and information provided is correct.  We cannot be held accountable for any downtime that may occur and we cannot guarantee product availability.  

In the event that your ordered item/s are not in stock you will be notified by email. If we do not receive a response from you within one week from the date of the email we will cancel the missing item from your order and either ship the remainder of your order or cancel your order and issue a full refund.  


› Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
› One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
› Promotions do not apply to gift certificates, shipping, GST or duties or similar services.
› Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
› For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.
› For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
› If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
› If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
› Promotional items are available only while supplies last; Whimsical Owls does not issue rain checks for items that run out of stock.
› Whimsical Owls, at its sole discretion, extend or terminate a Promotion at any time.
› Whimsical Owls has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly.
› Please note discount coupons are valid for non-sale items only and cannot be used during sale periods.
› By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.

From time to time we may run promotional discount codes. These promotional codes are subject to change and availability. They cannot be extended and cannot be retrospectively applied to an order placed outside of the specified discount time. Only one discount code can be used per order.